Refund policy

No Returns – All Orders Final

We do not accept returns, and all orders are final. Please review your order carefully before checkout, as we cannot accept returns based on change of mind, size, color, or style preference. This no-returns policy applies to all items, including sale items, gift cards, and personalized or custom orders.

Shipping
We ship only within the state of Nebraska and are unable to process or ship orders to addresses outside of Nebraska. Any order placed with a delivery address outside the state of Nebraska will not be fulfilled and will be automatically canceled, with any amount charged refunded in full.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Reach us at Shop@OMADONG.SHOP with a description of the issue and photos of the item. If confirmed, we will send a replacement or issue a refund.

Exchanges
We do not process exchanges. If you received an incorrect or defective item, contact us at Shop@OMADONG.SHOP and we will arrange a replacement or refund.

Refunds
Where a refund applies (damaged, defective, or incorrect items), we will notify you once we’ve received and inspected your item, and let you know whether the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your refund, please contact us at Shop@OMADONG.SHOP.